EP Plus Health Cookie Policy

Last Updated: 25th March 2025

1. Introduction

This Cookie Policy explains what cookies are and how we use them as well as the types of cookies we use, including new server-side tracking methods which we may deploy. 

The use of this Cookie Policy should be read in tandem with:

1. Our Terms of Use, for which a copy of the same is available here. The Terms of Use sets out the terms and conditions of use of the websites under the control of EP Plus Group Sdn. Bhd. (Company Registration No.: 199701014075 (429571-D)) ("EPP") and each of our respective related corporations (as the term is defined in the Companies Act 2016), affiliates, and associated companies. The list of these websites ("Websites") are set out in our Terms of Use. 
2. our Privacy Policy, for which a copy of the same is available here. The Privacy Policy sets out how we deal and/or process any personal data you submit to us or which we collect from you; and 

This Cookie Policy and Privacy Policy are incorporated by reference into these Terms of Use and together form and shall hereinafter referred to as the "Agreement".

2. What are Cookies?

A cookie is a small file which asks permission to be placed on your computer’s hard drive and/or your mobile device. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular platform. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

Overall, cookies help us to provide you with better Websites, by enabling us to monitor which pages you find helpful and useful and which you do not. We use cookies to improve the Websites, including enhancing information and services provided and making the Websites easier to use, and, on some webpages, to authenticate membership for login, customise the service contents or distribute advertising based on browsing history. A cookie does not in any way gives us access to your computer or information about you, other than the data you choose to share with us.

You can set your browser to refuse all or some browser cookies, or to alert you when platforms set or access cookies. If you disable or refuse cookies, please note that some parts of these Websites may become inaccessible or not function properly. All Cookies used by and on the Websites are used in accordance with the PDPA. We may use some or all of the following types of cookies:

1. Strictly Necessary Cookies: cookies which are essential to the operation of the Websites, enabling you to navigate the Websites and use essential features, e.g., security, accessibility and network management. 

2. Analytics and Customisation Cookies: cookies which are important to us in order to understand how you use the Websites, for example, how efficiently you are able to navigate around it, and what features you use. Analytics and Customisation Cookies enable us to gather this information, helping us to improve the Websites and your experience of it.

3. Functionality Cookies: Functionality Cookies enable us to provide additional functions to you on the Websites such as personalisation and remembering your saved preferences. Some Functionality Cookies may also be strictly necessary Cookies, but not all necessarily fall into that category.

4. Targeting Cookies: It is important for us to know when and how often you visit the Websites, and which parts of it you have used (including which pages you have visited and which links you have visited). As with Analytics Cookies, this information helps us to better understand you and, in turn, to make the Websites and advertising more relevant to your interests.

5. Third Party Cookies: Third party Cookies are not placed by us; instead, they are placed by third parties that provide services to us and/or to you. Third party Cookies may be used by advertising services to serve up tailored advertising to you on the Websites, or by third parties providing analytics services to us (these Cookies work in the same way as Analytics Cookies described above).

6. Persistent Cookies: Any of the above types of cookie may be a Persistent Cookie. Persistent Cookies are those which remain on your computer or device for a predetermined period and are activated each time you visit the Websites.

7. Session Cookies: Any of the above types of cookie may be a Session Cookie. Session Cookies are temporary and only remain on your computer or device from the point at which you visit the Websites until you close your browser. Session Cookies are deleted when you close your browser.

3. Cookies We Use

We have set out below the list of cookies used on the Websites:

Cookie names may vary based on updates from third-party providers. Refer to their latest policies for details.

4. Server – Side Tracking

In addition to conventional cookie tracking, we may now or in the future also use server-side tracking to enhance the accuracy and security of the data we collect. Server-side tracking involves capturing data directly on our servers rather than relying solely on browser-based cookies. Server-side tracking will allow us to:

1. Improved Data Accuracy: reduce discrepancies caused by browser settings, cookie blocking, which in turn, ensures that data collected is more accurate and reliable.

2. Enhanced Data Security: minimise the risk of data tampering or authorised access by centralising data collection on our secure services

3. Reduced Client-Side Load: reduce the amount of data stored on your device(s), improving website performance as well as your user experience. 

5. How to Control Cookies

You may have the right to choose whether certain Cookies load on your visit. If you do not want our Websites to use Cookies, please follow the instructions in the cookie banner displayed on the website when you visit the Websites. Please note that refusing or removing Cookies through your browser or browser settings could affect the availability and functioning of the Websites. Your settings may need to be refreshed for each browser, device, and domain or property that you visit.

For further information about cookies including how to see what cookies have been set on your device and how to manage and delete them, please visit www.aboutcookies.org or www.allaboutcookies.org.